Ways to pay

In business, time is money. That’s why we make paying for your water as easy and straightforward as possible. On this page you’ll find all the information you need about the range of payment options we offer our business customers – as well as how to switch to e-billing… the simple, paper-free, environmentally-friendly way to receive your water bill!

Explaining our charges

If you’ve joined us from Affinity Water here are the terms and conditions which apply to your water supply. Your deemed contract with us has the same terms and conditions relating to charges as before and the following will be the same:

· the price you are charged for water

· the basis on which you are charged for your use of water;

· the methods by which you are billed; and

· the methods by which you are able to pay your bill

Direct Debit: the easy way to pay

Take away the hassle by paying by Direct Debit.

Save time: pay online

Quick, easy, secure and convenient.

E-billing: easy, quick and paper free!

As a company dedicated to supporting the environment, we encourage all our business customers to choose e-billing. This simple option is not only greener, it gives you 24/7 access to your account balance, plus the convenient option of grouping all accounts into one easy e-billing portal.

Who is e-billing for?

Any Affinity for Business customer can sign up for free e-billing, as long as they’re responsible for making payments on their account. Signing up couldn’t be simpler – all you’ll need is your account reference number as well as the date of your last bill.

Flexible ways to pay

Direct Debit

We know that you have a lot of things to think about – so why make paying your water bill one of them? Take away the hassle by paying by Direct Debit. Please download our PDF form here, complete and send it back to us, and we will do the rest. All you’ll need are your customer number and bank account details.

Pay online

Paying online is quick, easy and secure – all you will need is your customer number and postcode. Pay online now

Pay by phone

Prefer to pay by giving us a call? No problem. Our 24-hour automated payment line is ready when you are. Call anytime, 7 days a week, 365 days a year, on: 0345 357 2424

Pay by app: Barclays Pingit

You don’t need to be a Barclays customer to make the most of this free, instant mobile app. Barclays Pingit lets you make quick, secure payments whenever you need to. It’ll even keep you updated with texts confirming all payment details after the transaction, and this will appear on your statements too.

How do I pay? It’s simple:

  1. Download the app
  2. Take a moment to register your bank account
  3. Scan the QR code that appears on the front of your water bill
  4. Double check all the details and pay – that’s all there is to it!

All the information you’ll need is on their website, visit www.barclays.co.uk/pingit

Make a bank transfer: online or by phone

It’s simple to pay your water bill through internet banking – and you can do so either online or by phone – just make sure you quote your customer number when you do*. You will need our account number and sort code; details below.

Account number: 90463132
Sort code: 20-74-09

If you need to transfer money from an account abroad, you may need to use the following information as well:

IBAN: GB93BARC20740990463132

*This is important as it’s how we know that you’ve paid. Your customer number can be found on your bill and will look something like this: 1234567-8 or 123456-7)

At the bank: pay by cheque or cash

If you find it simpler to pay at your local bank, you can! It’s free to do at any branch of your own bank, or any branch of a Barclays bank. When you pay is flexible too – choose to pay annually, bi-annually or monthly. Just use the payment slip attached to your bill.

Prefer to pay by cheque?

Please make all cheques payable to Affinity for Business (Retail) Limited and send them to the following address:

Affinity for Business
Tamblin Way
AL10 9EZ